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Kapture CRM

Verified 2026-07-25T00:00:00.000ZIndia fit 1/4
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Features

Lead & pipeline management
1000+ API integrations
Agent Assist & Customer 360
SLA & TAT management
ticketing/support-desk crossover (CX focus)

Pros & cons

Pros

  • India-origin CRM/CX platform (Bangalore) blending sales CRM with customer-support ticketing
  • 1000+ pre-built integrations included at the Essential tier
  • Flexible pricing model — agent-based, interaction-based, or hybrid — for support-heavy teams

Cons

  • Custom/quote-based pricing for Professional and Enterprise tiers isn't published
  • More geared toward combined sales+support (CX) teams than a pure sales CRM
  • Modular add-on pricing (AI modules, interaction volume) makes total cost harder to predict upfront

Why people switch to Kapture CRM

“needed a combined sales CRM + support ticketing platform (CX) instead of running two separate tools”

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