Kapture CRM vs Zoho CRM
Compared on ₹ pricing, GST/UPI fit, features, and pros & cons for Indian businesses.
Zoho CRM has the lower starting cost — ₹800/month vs ₹4,000/month (normalized monthly).
Both tools match the same number of India-fit signals (1/4).
Verified 2026-07-25T00:00:00.000ZSite
Pricing
- Essential (per user, billed annually)₹4,000/month
- No free tier
- Standard (per user, billed annually)₹800/month
- Professional (per user, billed annually)₹1,400/month
- Enterprise (per user, billed annually)₹2,400/month
- Free tier available
India fit
GST e-invoicing No
GST e-invoicing No
UPI native No
UPI native No
India data residency Yes
India data residency Yes
Hindi support No
Hindi support No
Features
- Lead & pipeline management
- 1000+ API integrations
- Agent Assist & Customer 360
- SLA & TAT management
- ticketing/support-desk crossover (CX focus)
- Lead & pipeline management
- email integration
- workflow automation
- AI agents (Zia)
- multi-channel: call/email/social
- custom portals
- process & approval automation
Pros & cons
Pros
- India-origin CRM/CX platform (Bangalore) blending sales CRM with customer-support ticketing
- 1000+ pre-built integrations included at the Essential tier
- Flexible pricing model — agent-based, interaction-based, or hybrid — for support-heavy teams
Cons
- Custom/quote-based pricing for Professional and Enterprise tiers isn't published
- More geared toward combined sales+support (CX) teams than a pure sales CRM
- Modular add-on pricing (AI modules, interaction volume) makes total cost harder to predict upfront
Pros
- Deep integration with Zoho Books/Zoho One if already on Zoho
- Generous free tier for up to 3 users
- Strong automation/AI features from Professional up
Cons
- Per-user pricing adds up fast for larger sales teams
- Steeper learning curve for advanced automation
- No India-specific compliance features — not this category's concern, but worth knowing going in
Why people switch to Kapture CRM
“needed a combined sales CRM + support ticketing platform (CX) instead of running two separate tools”
Review platform
Why people switch to Zoho CRM
No switch reasons documented yet.
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